Prepare all required equipment and the housekeeping cart for todays cleaning. Clean the corridor, ashtrays and elevator door and carpet. Check to ensure that room status is correct with room Status Report. Perform early request for cleaning of occupied rooms. Block and clean the designated check-out rooms for vip arrivals. Assisting in the taking inventory of guestroom supplies and linens. Create daily achievement and consumption report and submit to the supervisor. Aiding Supervisor in directing room checking.
Gov - (J1/Manpower personnel)
Offer shoe shine service business to guest if required. Perform turn down service if the room attendant works in the second shift. Remove dust and Debris from the following room amenities and arrangements that are situated in the guest room: Chair, sofa, table and other furniture. Decorative wall hanging pictures, frames and mirrors. V., telephone, clock radio, remote control and cable box. Entrance door, windows, drapes ledges and frames. A/C unit, vents, grids and thermostat. Baseboards, ledges, balcony and corners. Additional Task for room Attendant or Hotel maid Report housekeeping Office and sign in on time. Check to ensure the list of vip in-house and expected vip arrivals.
Regularly monitor the condition of the furniture for any write damage and need for repair. Report any damages or requirement for repairing to the supervisor. Clean ice bucket and replenish the bucket if needed. Readjust furniture according to floor plan of the guest room. Clean all light fittings and arrangements in the room; ensure that they are properly working and always sparkling. After the guest departure, check all drawers and corners and remove items if left by guests. Clean properly all check out rooms including closet, drawers, corners and doors. Clean and restock the mini bar; check to see it is properly plugged in and tightly locked. Collect dirty guest laundry and provide washed laundry if any.
Ensure presence of hangers, extra blanket, pillow, luggage rack, fire safety, rate cards and dnd (do not Disturb) sign in the guest room. Replenish the bathroom with fresh amenities and place them in the correct location. Clean the bathroom thoroughly for removing any kind soil, dirt, soap build-up and hair from the following area: Bathroom mirrors, vanity and sink, toilet, shower walls. Bathtub, shower curtain, bathroom floor, make the guest bed with clean and fresh linen and remove the soiled linen for cleaning, ensure that the clean linens are paper not mixed up with. Spray air freshener in the guest room. Handover the lost and found items from guest rooms to the supervisor. Check the clock on room in correct time and set correct tv channel.
Always ensure healthy relationship with guest so that guest can keep faith on the room attendant while attending his/her room. Check to ensure the overall cleanliness and sanitation of assigned work areas. Vacuum the carpet and wipe all surfaces of the guest room to clean and dry. Return the vacuum cleaner to the pantry after cleaning. Know the accurate method for applying cleaning chemicals for designated surfaces as per hotel standard. Position the cleaning supplies, guest amenities and linens from the housekeeping cart to assigned guest room securely and perfectly. Return and refill the housekeeping cart at end of shift. Vacate the dustbin, vacuum bag and ashtrays and replace laundry bags and slips regularly. Replace old amenities with new ones where required.
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Topics covered in this guide, job Title: room Attendant or roomboy or maid. Report to: Floor Supervisor. Department: housekeeping, working Area: guest rooms. Service corridors, housekeeping Office. Room help Attendant Job overview, meaning of room attendant or the job of a room Attendant can described as the assigned person for and accomplishing the cleanliness standard of the hotels guest room and service areas. Essential Responsibilities for room Attendant Job. Adhere to the hotel standard and correct procedures for ensuring proper maintenance and use of room amenity.
Also be informed about other level hotel services and local attractions so as to be able to answer any guests query instantly. Clean guest room according to the category of the room but ensuring highest level of cleanliness of all room regardless of the status of the guest room. Update status of rooms after completion of cleaning on assignment sheet. Report any maintenance deficiencies if found while attending guest room. Handle and resolve guest requests or complaints to achieve guest delight, if needed pass the complaints to the higher authority. The room attendant always has to maintain the secrecy and security of all guest rooms and guest room keys. Anticipate guests needs and demands and act accordingly as early as possible regardless of any situation or time of day.
Oversee any guest communications from housekeeping. Prerequisites: Education: Diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice. Experience : Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the housekeeping department.
Hotel room Attendant or room boy or maid is one of the most important job positions in hotel housekeeping department. Housekeeping room attendant is responsible for guest rooms cleanliness. In fact, a room attendants ultimate duty is to ensure that guest room and public areas of a hotel, resort or motel are clean, ready to use, hygienic and presented in a attractive way. Room attendants are those rare professionals who very frequently comes in contact with guests, so he should be friendly, pleasant, supportive, knowledgeable about his establishment and surroundings and addresses guests problems and requirements properly. Today, you are going to learn about everything a room attendant or room boy or maid needs to perform in a hotel, motel, resort, lodge or inn. This is the 3rd tutorial of our. Hotel and Restaurant Job Description series. Previously we have shared job description of waiter or waitress and job responsibilities of bartender do read those.
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Other routine responsibilities: co-ordinate with front office and sending room discrepancy lists. Select, staff, recruit, hire, and train qualified housekeeping candidates. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. Records data concerning work assignments, personnel actions, and time cards. Attends periodic staff meetings with other department fuller heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation. Orient and familiarize new personnel with hotel facilities and operating hours. Control all expenditures relating to housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
Print all housekeeping related reports and traces from pms. Assists in controlling expenses by the housekeeping department. Confirm all housekeeping staff members have arrived or find substitutes for absent employees. Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area. Attend to any guest complaints and take service recovery measures if required. Review the housekeeping points on goals the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members. Submit requests for repair and periodic maintenance of cleaning equipment. Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
with deep cleaning projects and window cleaning as necessary. Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc. Inventories cleaning supplies linen stock to ensure adequate supplies. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. Advises manager, desk clerk, of rooms ready for occupancy. Rewards employees who use their empowerment to meet or exceed guest expectations.
He / She assists in the managing and directing of the daytoday operations the of all housekeeping and laundry functions. Also provides support to the Executive housekeeper in all areas of housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. Participates in and enforces quality assurance for housekeeping Department and department cost control measures. Experience with turndown service, special needs of vip guests, etc. The Assistant Executive housekeeper should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. Responsibility authority: Obtains list of vacant rooms to be cleaned immediately list of prospective checkouts or discharges in order to prepare work assignments. Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
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